Book 10: Build Around What Works

5. Case Study

Michelle is managing a group of new hires in the medical records department. To help introduce them to the different processes and tasks they used in the department, she detailed what the other employees used, since it was most effective and made minimal mistakes. She didn’t want to offend the new employees, so instead of telling them what to stay away from, she reminded them of things they can improve on, such as filing speed, or their attention to detail. Although she knew these employees were new to the department, she could tell most of them had the right skills. She continued to work with them as they became more familiar with the way of doing things and stayed nearby in case they had any questions.