Book 10: Build Around What Works

2. Focus on Increases

As a leader, we often look at our task list in a negative way. One of the first things we try to accomplish is to decrease certain areas, such as mistakes, tardiness, and complaints. But focusing on what we want to decrease normally includes negative attributes of the job. If we focus on these things for too long, we can drive ourselves to negativity very quickly.

Instead, focus on what aspects can be increased. By focusing on what can be increased, we are focusing on positive attributes of the job, such as more sales, more goals, and more customer and employee satisfaction. If we approached an employee with the same problem, which route of improvement would they feel more confident taking – decreasing their typing mistakes or increasing their typing ability?

Encourage increases in different areas:

• Sales
• Moral
• Productivity
• Confidence